Kogan FIRST Rewards Credits Terms and Conditions
As at 27 May 2025
Definitions
Kogan.com Account means an active Kogan customer account that is linked to the Earn Locations.
Kogan First means the Kogan First customer membership program.
Kogan First Member means a current and active member of Kogan First.
Kogan First Membership means a membership for Kogan First.
FIRST means the Dicksmith.co.nz FIRST customer membership program
FIRST Member means a current and active member of FIRST.
Kogan First T&Cs means the terms and conditions that govern your Kogan First Membership.
Kogan Group means Kogan Australia Pty Ltd and its related bodies corporate.
Rewards Credits or Kogan First Rewards Credits has the meaning given to ‘Reward Credits’ in the ‘What are Rewards Credits?’ section of these terms and conditions.
Earn Locations are: for Kogan First Members, www.kogan.com/nz/, and for FIRST Members, www.dicksmith.co.nz
Eligible Products means any product sold at the Earn Locations that is not an Ineligible Product.
Ineligible Products means any product that is deemed by us (in our discretion from time to time) to be a product for which you may not earn Rewards Credits.
Minimum
Rewards Credits Level has the meaning set out in
clause 11.
Earning Rewards Credits
1. What are Rewards Credits?
Rewards Credits are what you collect when you purchase Eligible Products at the Earn Locations.
2. How do I earn Rewards
Credits?
You can earn Rewards Credits by purchasing Eligible Products at the Earn Locations. You must be logged into your Kogan.com Account and have an active Kogan First Membership or your Dicksmith.co.nz Account and have an active FIRST membership when you purchase an Eligible Product in order to earn Rewards Credits for that purchase.
3. Can I use Rewards Credits
earned on Kogan.com for purchases on Dicksmith.co.nz (and vice versa)?
No. All Kogan First Rewards Credits earned on Kogan.com can only be spent on Kogan.com. All FIRST Rewards Credits earned on DickSmith.co.nz can only be spent on DickSmith.co.nz.
4. At what rate will I earn
Rewards Credits?
When you purchase Eligible Products at an Earn Location, you will earn a percentage of your order total (in NZD) in Rewards Credits (Earn Percentage) to use at the Earn Locations. We will publish the current Earn Percentage range here. The actual Earn Percentage for a particular product will be displayed on Eligible Products at the time of purchase either as a percentage of the total price or a dollar amount.
As an example, if the current Earn Percentage is 1%, and you spend $100 on a product on Kogan.com (made up of $86.96 product price plus $13.04 GST), you will earn $1.00 in Rewards Credits.
5. Changes to the Earn
Percentage range
We reserve the right to increase or reduce the Earn Percentage range from time to time. The updated Earn Percentage range will be published here at the time it is amended and we will notify you of this change.
Kogan also reserves the right to offer an increased Earn Percentage on specific products and/or for a limited period of time during promotional periods (a Promotion). Such Promotion will only be available for the period of time and subject to any conditions as may be advertised on the Kogan or Dick Smith website.
6. When will Rewards Credits
be credited to my account?
In many cases, Rewards Credits will be credited to your Kogan.com or Dicksmith.co.nz Account on or around the date when your order is shipped. The latest time that Rewards Credits will be credited to your account is 30 days after shipment of a purchase on which you have earned Rewards Credits.
7. On which purchases will I
not earn Rewards Credits?
You will not earn Rewards Credits on purchases of Ineligible Products including the purchase of gift cards.
Enjoying Rewards Credits
8. How and when can I enjoy my Rewards Credits?
Subject to any Minimum Rewards Credits Level (see clause 11), you can spend your Rewards Credits on purchases at Kogan.com for Reward Credits earned on Kogan.com and at DickSmith.co.nz for Reward Credits earned on Dicksmith.co.nz. For example, if you are purchasing a $20 product and you have earned and saved up 10 Rewards Credits in your Kogan.com Account, you can pay $10 of the product with Rewards Credits, and the other $10 of the product, plus any GST and shipping charges, with your preferred payment method, such as your credit card. If there is a Minimum Rewards Credit Level in place (see clause 10 below), you may be restricted to only using your Rewards Credits in exact multiples of the Minimum Rewards Credit Level. For example, if the Minimum Rewards Credit Level is $10 and you have $34 in accrued Rewards Credit, you may only be able to use multiples of $10 ($10, $20, $30) on purchases, and the remaining amount will be in your account (until its use or expiry – see clause 14).
9. What do I need to do to enjoy money off my purchases?
You can spend your Kogan First Rewards Credits on purchases made at Kogan. You can spend your FIRST Rewards Credits on purchases made at Dicksmith.co.nz. To pay with Rewards Credits on Kogan.com, ensure you are logged into your Kogan.com Account with an active Kogan First Membership and select the “Credits” payment option during checkout. To pay with Rewards Credits on Dicksmith.co.nz, ensure you are logged into your Dicksmith.co.nz Account with an active FIRST Membership and select the “Credits” payment option during checkout. We may require you to go into your account and activate (or convert) your Rewards Credits into “Credits” before they can be used on purchases. We will notify you in advance if this is required.
10. When can I enjoy spending my Rewards Credits on purchases?
You can choose to spend your Rewards Credits on purchases as soon as you have Rewards Credits available to spend in your Kogan.com or Dicksmith.co.nz Account (subject to any activation required under clause 9).
11. Minimum Rewards Credit
Level
We may require a certain value of Rewards Credits to accumulate before you can spend them (Minimum Rewards Credit Level), and we may change this value from time to time. For example, if we set the Minimum Rewards Credits Level at $10, and the value of the Rewards Credits in your Kogan.com or Dicksmith.co.nz Account is less than $10, you will only be able to spend your Rewards Credits once they increase to $10. The Minimum Rewards Credit Level will be published https://www.kogan.com/nz/kogan-first/. We will give you advance notice of any increase to the Minimum Rewards Credit Level.
12. On which purchases can I not apply Rewards Credits?
Rewards Credits
cannot be applied to purchases:
a. That are not made on
Kogan.com/nz/ (or for FIRST Members, on Dicksmith.co.nz);
b. Made when you are not a current
and active Kogan First Member;
c. Made when you are not signed
into your Kogan First Account; or
d. On Dicksmith.co.nz if you are Kogan First member for purchases, or to purchases on Kogan.com if you are a FIRST Member
13. Is there a maximum number of Rewards Credits that I can have in my account?
No. However, we reserve the right to apply a maximum limit on the amount of Kogan First Rewards Credits that you may earn by updating these terms and conditions in accordance with clause 10 of the Kogan First T&Cs. We will notify you if we impose a maximum limit on the amount of Rewards Credits that you may earn.
14. Will my Rewards Credits expire?
Your Rewards Credits will expire if you cease to be a Kogan First member, but otherwise Rewards Credits expire 1 year from the date they are earned.
15. Where can I check my Rewards Credits balance?
You can check your Rewards Credits balance by logging into your Kogan.com Account and navigating to the Credits menu.
16. Can someone else use my Rewards Credits?
No, Rewards
Credits are personal to you and cannot be transferred to or used by anyone
else.
General
17. Can these terms and conditions be changed or terminated?
Yes, we may amend or terminate these terms and conditions in accordance with clause 10 of the Kogan First T&Cs.
18. What are my responsibilities in relation to my Kogan First Rewards Credits?
Please keep your personal details updated by updating your Kogan.com Account or Dicksmith.co.nz Account. This is because, if you don’t keep your personal details up to date, we may not be able to provide you with your Rewards Credits, and we may need to cancel your Kogan First Membership. It is your responsibility to keep your Kogan.com Account or Dicksmith.co.nz Account username and password safe and secure. Please treat your Kogan.com Account or Dicksmith.co.nz Account password as your confidential information. You must take all reasonable steps to prevent unauthorised use or access to your Kogan.com Account or Dicksmith.co.nz Account and information about your membership, including your account password. This includes that you must not use a password for your Kogan.com Account or Dicksmith.co.nz Account which you have used for any other of your other online accounts. You acknowledge that unauthorised access to your Kogan.com Account or Dicksmith.co.nz Account and personal information may occur if you do not take these steps.
19. What are Kogan’s rights in relation to the Kogan First Rewards Credits program?
We may add or remove items from the list of items or types of items which are deemed to be Ineligible Products without notice to you.
We may reverse any Rewards Credits which have been allocated to your Kogan.com Account or Dicksmith.co.nz Account where you have returned the Eligible Products or you have been refunded for the Eligible Products in respect of which those Rewards Credits were earned.
We reserve the right to monitor your purchase history to ensure that any Rewards Credits are accumulated legitimately.
We reserve the right at any time without notice to reverse any Rewards Credits allocated to your Kogan.com account or Dicksmith.co.nz Account where we have grounds to do so under these terms and conditions.
Grounds for
reversing any Rewards Credits allocated to your Kogan.com or Dicksmith.co.nz
account include if you (or someone using your Kogan.com Account or
Dicksmith.co.nz or account details):
a. abuse, misuse or attempt to
abuse or misuse your Rewards Credits, or anything else associated with
Kogan.com or Dicksmith.co.nz;
b. do anything that is contrary to
these terms and conditions;
c. fraudulently accumulate Rewards
Credits.
d. receive Rewards Credits by
mistake (including through our error) or fraudulent actions;
e. use or attempt to use your
Rewards Credits for purchases made by a person other than you;
f. engage in unacceptable conduct
in connection with your Rewards Credits, which will be deemed to include if
Kogan.com has a reasonable suspicion of conduct by you which amounts to
dishonesty, fraud or wrongful conduct;
g. become bankrupt or die; or
h. do not have an active and paid up Kogan First Membership or FIRST membership (as applicable).
You agree that, except to the extent that
these terms and conditions expressly provide otherwise, we do not need to
notify you in advance, or give you any reasons, with regard to any action we
take in accordance with these terms and conditions and/or the FIRST Terms and
Conditions concerning your Rewards Credits.
20. What is Kogan’s liability in respect of the Kogan First Rewards Credits program?
You acknowledge and agree that there may
be:
i. delay in issuing you with, or
non-issue to you of, any Rewards Credits; acts, errors or omissions by us in
the course of administering your Rewards Credits;
j. a suspension and/or termination
of the Kogan First Rewards Credits program, including the ability for members
to collect Rewards Credits, and to the maximum extent permitted by law (and
provided that nothing in these rules limits your rights under the Fair Trading
Act 1986 or the Consumer Guarantees Act 1993), we will not be liable to you in
any way for any cause in connection with such matters, including for any unused
Rewards Credits in your account at the time of termination or their expiry.
k. You agree that any comments, suggestions or recommendations you may receive from us or others in relation to Rewards Credits may not be suitable, accurate or complete and you must not rely on them in a way which may give rise to any loss or damage.
21. Who do I contact if I have a complaint or query?
If you have a query or complaint regarding your Rewards Credits, please contact us. You can do this by contacting us via this page of our website.